Tip Top Meats Privacy Policy

This privacy policy has been compiled to comply with the POPI Act and better serve those who are concerned with how their ‘Personally Identifiable Information (PII) is being used online. Personally identifiable information, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read Tip Top Meat's privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

1. What personal information do we collect from the people that visit our website?

Tip Top Meats collects website usage data (i.e., which web pages you visit) and we also collect Personal Data during website registration, ordering of products, and services, subscribing to newsletters and downloading catalogues. For example, personal data is collected when registering as a user on our website and when ordering meat and meat products. You will be asked to enter your name, email address, delivery address, phone number or other details to help you with your experience.

2. When do we collect information?

We collect information from you when you voluntarily register on our site, place an order, subscribe to a newsletter, fill out a form to voluntarily request information or enter information on our site. We also collect information on web pages visited as you browse the website.

3. How do we use your information?

We may use your personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. We may also use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website to better serve you.
• To improve your browsing experience.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

We hold onto your personal as long as:

• We require it to provide you with our Platforms, products, or services.
• It's mandated or permitted by law and aligns with our internal storage policies.
• It's essential to uphold the contract between you and us.
• You've given consent for us to retain your PII, pending your request to cease processing it.

We will retain your personal information for the necessary duration to achieve the purpose for which it was initially collected or subsequently processed. If your personal information serves multiple purposes, we will maintain it until the purpose with the most recent timeframe expires. However, we'll cease using it for purposes with shorter timeframes once those periods end. By utilizing and accessing our website, you provide consent for us to maintain records of your personal information for no longer than necessary to fulfil the initial or subsequent purposes for which the data was collected.

4. How do we protect your information?

We ensure that the confidentiality and integrity of your personal information in our possession or control is maintained through appropriate and reasonable technical and organizational measures. These measures are put in place to prevent the loss, damage, or unauthorized destruction of personal information, as well as unlawful access or processing of such information. To enforce and uphold these measures, we have established policies, controls, and related processes that are regularly reviewed and updated. Our policies and procedures encompass various aspects, including:

• Physical, technical, and network security measures.
• Access controls and continuous monitoring of access.
• Secure storage, encryption, and proper destruction of personal information records.
• Reporting and remediation procedures for any breaches of personal information.
• Imposing security and confidentiality obligations on third parties (whether within or outside the borders of South Africa) who process personal information on our behalf, through written agreements.

Our website is regularly updated and are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

• We use regular Malware Scanning.
• We use an SSL certificate.

5. Can I choose not to receive direct marketing?

You have the right to request that we refrain from contacting you for direct marketing purposes via electronic communication methods, such as automated calls, emails, and SMS notifications. This can be accomplished by opting out of any direct marketing communications we might send your way.

6. If you are below the age of 18

If you're younger than 18, you need your parent or guardian to say it's okay before you use our Platforms or share your PII with us. We might want to make sure they said yes, so we can ask you for their contact details to talk to them. We'll also make sure the details you gave us are right and belong to your parent or guardian. If we can't check the permission or if your parent or guardian tells us you don't have their okay, you can't use our Platforms.

Where it is against the law to employ an applicant below a certain age, we will decline such application.

7. What additional rights do I have in respect of my personal information

Upon providing sufficient proof of your identity, you have the following rights:

• The ability to view, correct, and/or amend the personal information we process about you. Registered users can do this through their user accounts, where their personal information is stored.
• The right to request a record or description of your personal information. We reserve the right to charge a fee for providing this record, and in cases where access and amendment requests are deemed manifestly unfounded, excessive, or repetitive, an additional administrative fee may be charged or the request may be refused.
• The right to request the correction, destruction, or deletion of your personal information. If you decide to no longer be a registered user by cancelling your account, We will retain your personal information in compliance with legislative requirements and/or our internal retention policy.
• We will comply with your requests unless there is a credible reason preventing us from doing so.
• If we can't agree on whether to correct or delete your personal information as requested, we will indicate that a correction or deletion was requested but not carried out.
• We will inform you if any changes are made to your personal information that might impact decisions about you, where reasonably practicable.
• You will be notified of the actions we take based on your requests.
• You will be informed if there is any unauthorized access to your personal information.
• We will provide reasonable evidence of our adherence to the obligations outlined in this Privacy Policy upon reasonable notice and request.
• You have the option to submit a complaint to the Information Regulator.

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its Platforms at: https://justice.gov.za/inforeg/

8. Do we use ‘cookies’?

Yes, we do. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to help us remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience which makes your site experience more efficient and may not function properly.

9. Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We use the following third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Click here for Google’s Advertising Principles.

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Facebook Ads Conversion Tracking

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

10. Your Rights

According to the EU General Data Protection Regulation that came into effect on 25 May 2018, you have a right to be informed of Personal Data processed by Tip Top Meat, a right to rectification/correction, erasure and restriction of the processing. You also have the right to receive a structured, common and machine-readable format of the Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact us via admin@tiptopmeat.co.za

You have the right to withdraw consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the site and/or services. You further agree that Tip Top Meat shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

11. California Online Privacy Protection Act

Even though we are based in South Africa we subscribe to CalOPPA practices. CalOPPA is the first state law in the USA to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
• Check the Privacy Policy Page regularly to view changes.
• Users can change their personal information by logging in to their accounts.

12. How does our site handle Do Not Track signals?

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

13. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. In addition, we do not specifically market to children under the age of 16 years old.

14. Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify you via email
• We will notify you within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

15. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Do not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails simply follow the easy unsubscribe instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

16. Tip Top Meat Products

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.tiptopmeats.co.za

011 433 1129

admin@tiptopmeat.co.za

150 Side Road, West Turffontein, Johannesburg