Tip Top Meats Refund Policy

It's crucial to remember that the majority of our Tip Top Meat Products items are perishable, so you should be careful to adhere to the suggested storage guidelines. We are unable to accept any returns for products that were handled or stored improperly by you.

Due to our obligation and commitment to public health and safety, we cannot accept returns of perishable products that have been bought incorrectly due to customer fault or where a customer had a change of mind. Please check all your purchases upon online submission and checkout.

Kindly note, no refunds are allowed, you may keep a credit on your account or change for another product. Items cannot be packed less than 500g. Please note meat will be supplied frozen unless specified.

Orders must be checked thoroughly with our driver upon delivery – Tip Top Meats cannot be held responsible for shortages once our driver has left.

Non-perishable goods: Non-perishable goods may be returned within ten (10) business days of delivery or purchase, provided that the following conditions are met:

• The item is returned with the barcoded label attached and the proof of purchase is given (till slip or item label)
• We reserve the right to investigate any returns, and in some circumstances, a technical response delay of 10 business days is permitted.

We reserve the right to send any returned product for technical analysis if and where required upon receiving the returned goods. Technical analysis can/will include the comparison of our retention samples with the product in question by a qualified service provider. The outcome of the return may be based on the professional recommendation and results from the service provider.